Frequently Asked Questions:
1. Are there any hidden costs?
NO! Our rates are all-inclusive. As long as your shoot does not run into overtime, we will not charge any additional fees for anything. The space, equipment, seamless paper, and amenities all come included. Our overtime hours are billed at the same rate per hour as your original booking. If the studio requires significant cleaning after your booking, a cleaning fee of 1 additional hour may be added.
2. What is your cancellation policy?
We require payment up front to book the studio. If you cancel more 48 hours before the start of the booking you will receive a full refund. If you cancel less than 48 hours before the start of the booking you will receive a 50% refund. We do not issue refunds for same-day cancellations. Bookings start at the time of the reservation. If you arrive late and need to extend your booking past the scheduled end time, that will count as overtime.
3. During what hours am I able to shoot?
The studio is open for bookings 24/7. We've had bookings end as late as 4am and start as early as 5am. Just request the hours you would like to book and we will confirm it.
4. What colors of seamless paper do you keep in stock?
We always guarantee availability of Super White, Black, and Fashion Grey. Various colors are available for use but specific colors are not guaranteed. If you would like to request a certain color, we can have a new roll ready for you at $50/roll.
5. Can I bring outside equipment?
At Egg we make it easy. Bring whatever equipment you would like into the studio.. even rented equipment from other studios and rental houses. We do not charge for any outside equipment brought to Egg. We'll even arrange to assist with rental equipment drop off and pick up at no additional charge.
6. Where can I park?
There is free street parking around the corner from our entrance on Porter Ave. You may park on Johnson Ave after 7pm during weekdays and anytime on the weekend. If you prefer the convenience of parking on site, we have a single parking spot in a private gated lot for an additional $50/day.
7. Where can I order food?
One of the best parts about East Williamsburg and Bushwick is the food! Our clients typically use seamless.com or grubhub.com to have food delivered. Here is what we recommend:
Breakfast - Bread Brothers Cafe (best bagels in all of New York)
Lunch - Roberta's Pizza, Ikura Sushi, Green Street Salads
8. I forgot a piece of equipment - where should I go?
For equipment and expendables purchases we recommend The Imaging World (4 blocks away).
For rentals we recomend CSI Brooklyn (5 blocks away).